Fraud Protection Is Now the Top Priority for Mexican Bank Customers

A new FICO survey shows that three out of four banking customers in Mexico place strong fraud protection among their top three requirements when choosing a bank, and more than a third rank it as the single most important factor.
At the same time, 41 percent of respondents admitted that exaggerating income on a loan or credit application is sometimes acceptable, revealing how common first-party fraud has become.
Consumers say their biggest worries are identity theft and account takeover in digital banking, not traditional theft. Yet they also expect speed: nearly a third would abandon an application if identity checks take too long, and two-thirds want the process finished in less than 30 minutes.
This tension between security and convenience is shaping the way banks design digital onboarding and fraud prevention programs.

Why it matters
Financial institutions working in Mexico face growing pressure to deliver fast, user-friendly services while keeping fraud controls tight. Falling short on either side risks lost customers or regulatory exposure.

How OGA Can Help
Obsidian Group Analytics helps banks and financial service providers strengthen fraud defenses without driving customers away.
We review public and proprietary data to spot high-risk behaviors, identify weak points in onboarding and KYC processes, and map networks that may signal synthetic or first-party fraud.
Our tailored intelligence supports stronger compliance programs and a smoother, safer experience for legitimate customers.